Latin America and the Caribbean aren’t just about sun, sand, and rum cocktails anymore, many of the region’s hotels are quietly becoming some of the most tech-forward stays in the world. From facial-recognition check-in to fully connected smart rooms, these properties are redefining what “modern hospitality” looks like.
What makes a hotel “high-tech” today?
Before we dive into specific properties, it helps to define the trend. Around the world, new hotel tech is clustering around a few big ideas:
- Smart rooms & IoT: Lights, blinds, thermostat, and hospitality TV connected to a central platform, often controlled by app, tablet, or TV interface.
- Mobile-first journeys: Online check-in, keyless entry, and in-app chat are increasingly expected, not “nice to have.”
- Immersive digital content: Casting and streaming from personal devices, or even AR/VR layers that let guests explore the property or destination.
- Automation with a human touch: Tech that speeds up boring tasks, like paperwork or room controls, so staff can focus on service.
With that in mind, here are some of the most interesting high-tech hotels and resort brands using the latest hospitality tech products across LATAM and the Caribbean.
Fiesta Americana Viaducto Aeropuerto – Mexico City, Mexico
If you want a preview of the “connected room” future, this airport-area hotel in Mexico City is a strong candidate. It opened with a full suite of Enseo smart room technology, including IoT-enabled devices, advanced in-room entertainment, and remote monitoring tools.
Guests can stream their own content, interact with hotel services through the TV interface, and enjoy a room environment that’s tuned for both comfort and energy efficiency. Behind the scenes, the tech platform allows staff to manage rooms remotely, everything from rebooting a TV to checking device status, so issues are solved faster and with fewer disruptions.
Pullman Hotel – São Paulo, Brazil (Accor facial-recognition pilot)
In São Paulo, Accor tested one of the boldest check-in upgrades we’ve seen in the region: facial-recognition technology. At the Pullman Hotel in the city, business travelers could check in and open their room door simply by presenting their face at a kiosk, no paper forms, no keycards.
This kind of biometric journey is about both convenience and security. It reduces queue times at reception and cuts down on lost keys, while giving tech-savvy guests a frictionless, airport-style experience that feels very “next-gen” compared to traditional front-desk interactions.
HS HOTSSON Hotels – Mexico
Across several cities in Mexico, HS HOTSSON positions its properties as business-ready, tech-equipped urban hotels. The brand highlights comfortable luxury rooms equipped with “the best technology,” including strong connectivity and modern in-room setups designed for guests who need to work as well as sleep.
While this isn’t a sci-fi robot-butler situation, it’s a good example of how many Latin American brands are quietly elevating the baseline: fast Wi-Fi, business-friendly design, and digital-first services are becoming standard, particularly in mid- to upper-upscale city hotels.
Marriott Caribbean & Latin America Resorts – AR-powered trip planning
On the resort side, Marriott Caribbean & Latin America Resorts has taken a more immersive approach with its “Portal to Paradise” augmented reality app. The app allows travelers to virtually “walk through” eight of its resorts in the Caribbean and Mexico, like the Aruba Marriott Resort & Stellaris Casino, Renaissance Aruba, Marriott Cancun Resort, JW Marriott Cancun, Marriott Puerto Vallarta, JW Marriott Los Cabos, Grand Cayman Marriott, and St. Kitts Marriott, using 360-degree views to preview pools, beaches, and facilities before they ever arrive.
This pre-stay tech ties into a broader Marriott digital ecosystem that uses mobile apps to connect guests with experiences, activities, and on-property services across the Caribbean and Latin America.
A broader “smart hospitality” wave in the Caribbean
Beyond individual brands, regional groups like the Caribbean Hotel & Tourism Association are actively promoting “smart hospitality”, encouraging hotels to adopt app-based room controls, smart lighting scenes, and digital amenities that guests can manage from their phones.
That means even if a property doesn’t market itself as a “futuristic” hotel, you’re likely to find:
- Mobile check-in and mobile keys
- Smart TVs with casting and streaming
- Energy-efficient, sensor-driven climate control
- AI-powered chat or messaging with the front desk
How to book a high-tech stay in LATAM or the Caribbean
If you’re chasing a tech-forward experience in the region, focus on:
- Newer city hotels branded around “smart rooms” or “connected rooms”
- Major international brands’ airport and business properties (they often get the latest pilots first)
- Resorts linked to digital or AR apps that preview the property and manage your stay
